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FAQ 2017-10-13T16:07:59+00:00

Do You Use Original Parts?

To remain competitive in this market I used high quality aftermarket parts.  If you wish to have an original Apple screen installed on your iPhone, you should contact Gravity.  They are an Apple Authorized Service Provider.  They will be able to send your phone to an Apple Repair Center to have your screen replaced.  This will provide you with a new, Apple Original screen and maintain any warranty that you have left on your iPhone.

What is the Difference Between Original and Aftermarket Parts?

The original parts, installed by Apple, are manufactured using either an LG or a Sharp LCD.  The LCD is the thing behind the glass, that displays the image.  These LCDs are licensed by Apple, and are hard for the aftermarket parts manufacturers to get their hands on. Aftermarket screens, use varying qualities of LCD, from different, smaller Chinese manufacturers.  These LCDs, made by Tianma, Longteng, or others, have different levels of quality, called grades. These third party LCDs,  tend to display their images in a different hue than original parts.  Usually a cooler hued image. They also tend to be a little thicker than original LCDs, so you may notice that the screen sits higher above the frame than your original screen did.  This height difference is usually under .4mm or so, and is not usually noticeable.

Will You Replace Just the Glass on My iPhone?

No.

At the prices that I am installing these screens at, it just doesn’t make economic sense.  Do I really want to spend an hour replacing the glass on your iPhone screen?  Nope.  I would rather replace your screen in 15 to 30 minutes, and charge you about $50.

It will probably be a different story when the iPhone X comes out and that AMOLED screen costs $400 to replace.  You guys should get on eBay and look up “Note 8 Digitizer LCD.”  That screen is over $400, ridiculous.

Nevertheless, replacing the glass on any screen takes special equipment to do it right.  A vacuum laminator, a seperator, a frame and bezel glueing machine.  It takes thousands of dollars worth of equipment to do glass only repair properly.  I don’t have that kind of money yet.

Maybe in the future this is a service that I will offer, but not for right now.

Do Your Parts Have Touchscreen Problems?

Very rarely.

On newer iPhones, where the screens are very new, and just being reproduced, we can have touchscreen issues.  This will usually present itself as “ghosting,” where the screen touches things on its own.  It can also become unresponsive to touch.  If this ever happens to a screen that I install, and there is no damage present otherwise, I will warranty the screen for the life of your device.  If you ever have any issues with any screen that I install, simply contact me, and I will take care of it, as soon as I can.  Your satisfaction is very important to me.

UPDATE: 10/13/2017

With the introduction of iOs 11, newer screens such as those for the iPhone 7 and 7 Plus are having issues.  This is an industry wide problem, and can only be remedied by using an original LCD.  These parts are more expensive, but necessary to complete this repair with satisfactory results.  iPhone 7’s and 7 Pluses will display touchscreen issues, such as stuttering, and freezing when using aftermarket screens, in conjunction with iOS 11. 

This may be fixed with an update to iOS, but we are unsure at this point.

This problem is also expected to be resolved as screen manufacturers work on ways around the problem.  I am told by my suppliers it could take a couple of months.

Will the New Screen Have Display Issues?

I rarely see my displays fail, after the repair, but it can happen.  I have seen some phones, usually the iPhone 6s models, have problems with aftermarket LCDs.  When this happens the LCD will shut off due to inactivity, or pressing the power / lock button.  When you try to turn the phone on again, by touching the home button, the screen remains black.  I believe this is an incompatibility between aftermarket LCDs and some phones.  It may be caused by damage to the phone from a fall, or possibly a manufacturing defect.  Some phones are just more peculiar than others.  When this happens, I will have to install a premium part, which uses an original LCD.  After this is done, the phone returns to normal function.

What if My Screen Lifts Up After the Repair?

After the manufacturers of these screens started having a problem with lifting on the iPhone 6, and 6 Plus, they developed a new, more reliable technique for gluing the glass to the frame.  This is called cold pressing, and it has shown to be very reliable, and strong.  I rarely see screens lifting these days, and when I do, it is usually because the metal frame on the back of the phone is bent.  So there are two scenarios that could happen here.  If your screen lifts, on it’s own, without a bent frame present, I will warranty this screen, free of charge, for the life of your phone.  If your frame bends, or is bent, I will not warranty the screen lifting, and will advise you that a bent frame, will probably cause a new screen to lift as well.  Before I proceed with any repairs on a phone with a bent frame, I have to bend the frame back into shape, which can carry risks.  You can only bend and unbend a logic board so many times, before something breaks.  I look at every frame I work on, and can advise you further before I begin any repair.